New York , New York Direct Hire Feb 16, 2024 IT Support As a trusted partner, Converge Technology Solutions is helping our client identify, screen and secure a full-time L2 Technical Support Engineer to join their team on a permanent basis. This is a hybrid position (3-days onsite).
Support our modern cloud-based platform with hundreds of connected buy-side and sellside financial institutions as clients.
Stand up L2 technical support practices and procedures to troubleshoot technical issues in real-time.
Construct market surveillance analysis and alerts using data analytic tools and techniques to detect anomalies in the live platform data.
Leverage and build-on modern monitoring tools such as Splunk and Datadog
Ensure that connectivity to clients remains optimized and provide technical support for client services and internal operations teams.
Reproduce customer issues and if necessary, file bug reports, escalate to engineering with proper and detailed documentation.
Act with a sense of urgency on identified issues in all environments, with priority given to problems in the live production environment.
Build out the function and team as the platform and activity scales.
3+ years of experience in a similar role supporting technical end users, preferably working in the Financial Services Industry within fixed income capital markets.
College Degree in Engineering, Computer Science or some other relevant discipline is preferred.
Superb communication skills to effectively manage the customer relationship.
Ability to proactively learn and understand business needs and implement solutions.
Ability to create / review system/support metrics to ensure excellence in service to our clients.
Experience in supporting multi-party communication networks.
Experience with modern cloud environments, AWS preferred.
Flexibility regarding work schedule, including occasional weekend duties.
Experience with Splunk & Datadog monitoring tools preferred.
Converge Technology Solutions offers equal opportunity to employees and applicants regardless of race, color, creed, sex, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation or any other consideration made unlawful by federal, state, or local laws. Converge Technology Solutions does not accept unsolicited resumes from third-party vendors associated with fees. Georgetown , Kentucky Direct Hire Feb 1, 2024 Infrastructure As a trusted partner, Converge Technology Solutions is helping our client identify, screen and secure a full-time VMware Administrator to join their team on a full-time, permanent basis. This is an onsite position North of Lexington, Kentucky.
To be successful in this role, you should have a strong understanding of VMware vSphere as well as experience with migrating servers from Hyper-V to VMware. You will also be responsible for designing, deploying, and managing their virtualized environment, as well as automating various processes and tasks.
Design, deploy, and manage VMware vSphere environments on a VxRail system.
Migrate servers from Hyper-V to VMware
Automate various processes and tasks using a scripting language (Powershell, Python, etc.).
Backup and restore virtual machines using Veeam (experience preferred).
Set up and manage high availability clusters.
Develop system documentation, technical notes, and user guides.
Train other personnel on VMware technologies.
Troubleshoot hardware and software issues.
Use monitoring tools to maintain uptime.
Maintain knowledge of Microsoft SQL Server (a plus)
Stay current with cloud operating environments (a plus)
Participate in proof of concept, prototype, and pilot testing environments for VMware products.
Required Skills and Experience:
5+ years of experience with VMware vSphere
Experience with migrating servers from Hyper-V to VMware
Strong scripting skills (Powershell, Python, etc.)
Experience with Veeam Backup & Replication (a plus)
Experience with high availability clusters
Knowledge of monitoring tools
Knowledge of Microsoft SQL Server (a plus)
Cloud operating environment knowledge (a plus)
Experience with VxRails hardware
Knowledge of Pure Storage (a plus)
Converge Technology Solutions offers equal opportunity to employees and applicants regardless of race, color, creed, sex, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation or any other consideration made unlawful by federal, state, or local laws. Converge Technology Solutions does not accept unsolicited resumes from third-party vendors associated with fees.