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Atlanta Georgia Direct Hire Aug 4, 2022 Analysis As a trusted partner, Converge Technology Solutions is helping our client identify, screen and secure a Director of Business Insights to join their team as a full-time, permanent employee.  This is a hybrid position with initial onsite work in Atlanta (2-3 days a week).    In this role, you will set the vision and strategy for Data as well as drive the reporting and visualization function for the organization. You will lead a team of professionals to propel the organization forward and ensure OKR (Objectives and Key Results) achievement. You will have the ability to drive insights by business unit as well as across the organization to help leaders make critical decisions. You must be a bridge-builder who drives execution and eliminates rework within the organization. Experience with offshore teams is critical to the success of this role.   Responsibilities Lead, manage, and ensure accountabilities for all reporting, monthly round ups, and data visualization outcomes related to Business Unit performance. Train, develop, coach, and evaluate the business insights team as well as matrix-dotted line team members Work side by side with senior leadership to create innovative ways of looking at data and understanding how to improve the business Drive the monthly operating review process Systematize and standardize utilization of PowerBI and any other visualization tools Provide options to major outcome initiatives and work with leaders to achieve the stated goals Be innovative in how we utilize and display data for our teams and clients to make data-driven decisions Build and maintain relationships with business leaders and key stakeholders to understand the business and prioritization Participate in Strategic Services leadership activities and reporting   Job Requirements (including education) Bachelor’s degree in relevant field (industry experience may be substituted) Demonstrated success visualizing business status for all levels of the organization Snowflake query abilities 3 - 5 years PowerBI or Tableau Experience 5+ years of leadership experience Excellent verbal and written communication skills and have a process improvement-oriented mindset Superior presentation and presentation facilitation skills Strong analytical skills: ability to effectively analyze & resolve issues Ability to multi-task and manage competing priorities Strong organizational skills, attention to detail and quality Adaptable to feedback and requested changes Honest, ethical and handles things in a confidential manner Proficient with Google Suite and Internet applications Ability to learn new software systems and direct team members Results-oriented with ability to adapt to a changing environment Lean Six Sigma Certification a plus but not required Must be willing to conduct evening hand-off calls and morning transition calls with offshore teams.   Converge Technology Solutions offers equal opportunity to employees and applicants regardless of race, color, creed, sex, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation or any other consideration made unlawful by federal, state, or local laws. Converge Technology Solutions does not accept unsolicited resumes from third-party vendors associated with fees.
Duluth Georgia Contract to Hire Aug 4, 2022 Networking As a trusted partner, Converge Technology Solutions is helping our client identify, screen and secure a full-time Telecommunications Specialist to join their team. This role is a 6-month contract to hire W2 position with a flexible hybrid schedule with onsite work in Duluth, Georgia.  This is NOT a 100% remote position, so out of area candidates will not be considered.   Responsibilities include, but are not limited to, the following: Responsible for completing the company-wide deployment of Teams Voice throughout all locations Provide direct technical support for the planning, coordination, and implementation of Teams Voice migrations, new releases, upgrades, or changes throughout the organization. Responsible for supporting and maintaining several different telephone systems that are in production in several locations throughout the organization until they have been replaced by Teams Voice. Work with members of either the Systems & Operations team, the Network Operations team or the Service Desk team to ensure high-quality customer service is provided throughout the organization. Respond in a timely manner to all telecommunication issues and/or outages. Develop and educate various teams and future staff on telephone outage procedures and escalations. Ensure stable performance for all telephony environments through performance monitoring and tuning. In the future take over responsibility for mobile phone services throughout the organization which will include vendor management, contract management, support, activations and deactivations. For various locations with specific needs, ensure the continuous operation of internal and external paging system to facilitate paging requests of authorized personnel. Works collaboratively and support the efforts of all IT staff members. Demonstrates exceptional customer service and interacts effectively with all IT teams and business units. Perform other duties as assigned. Requested Qualifications: Minimum of 5 years’ relevant experience in Communications; emergency call center and/or answering service desired Minimum of 3 years’ experience with Microsoft Teams Voice. Familiarity with all aspects of telecommunications; voice mail, paging, and alarm systems desired Strong leadership and talent development competencies. Excellent customer service & verbal communication skills, computer literacy. Ability to interact effectively with various IT teams, senior leadership, and employees throughout the organization. Ability to think critically and act strategically. Ability to troubleshoot, problem solve, and complete critical analysis. Effective organizational, prioritization, and time management skills. Proven ability to discuss technology in a “non-technical” way to facilitate high-level management discussions and project teams.   Preferred Qualifications: Proven subject matter expertise in Microsoft Teams Voice Administration and rollouts. Experience with Cisco Call Manager is a plus. Knowledge of QOS, Route Redistribution, Policy Routing, and Multicast techniques is essential. 3 years of experience with Microsoft Teams, Skype for Business Online/OnPrem, Cisco Call Manager, Enterprise Voice/Unified Communication (SBC, VoIP, PBX).   Converge Technology Solutions offers equal opportunity to employees and applicants regardless of race, color, creed, sex, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation or any other consideration made unlawful by federal, state, or local laws. Converge Technology Solutions does not accept unsolicited resumes from third-party vendors associated with fees.
Alp[haretta Georgia Contract to Hire Aug 3, 2022 Data Warehouse As a trusted partner, Converge Technology Solutions is helping our client identify, screen and secure a full-time Senior Business Intelligence Developer to join their team. This role is a 6+ month contract to hire W2 position with a flexible hybrid schedule with some onsite work in Alpharetta, Georgia.  This is NOT a 100% remote position, so out of area candidates will not be considered.   In this role, you will be a member of our client’s growing BI/DW team and take responsibility for developing and/or improving their existing leasing Business Intelligence platform, from data structures, dashboards, ETLs, and reports as well as ensure the delivery of quality solutions.  To be successful in this role, you should have solid experience with Microsoft Business Intelligence toolset, BI development lifecycles and be knowledgeable on Ralph Kimball concepts.  You should be comfortable exceling in a small agile, collaborative, dynamic and fast-paced environment.    You will be responsible for supporting the transformation of business requirements into state-of-art business intelligence solutions. This includes hands on development of the application using Microsoft BI/DW technologies, as well as delivering solutions of which the data is consistent, available, and accurate and fit for reporting and analytics and ensures the quality of our BI products and deliverables. You will collaborate with other Bi developers to develop a robust solution, as well as constant communication with Product Management to meet/exceed users’ expectations. Technical Skills Proven ability to write, tune and execute complex T-SQL queries Proven experience with the data warehousing technologies, including: Relational Database and SQL language In-memory tabular model development using SQL Server Analysis Services (SSAS) Tabular query language (DAX) Report development using SQL Server Reporting Services (SSRS) Extract, Transform and Load (ETL) using SQL Server Integration Services (SSIS) Design easy-to-use PowerBI dashboards Advanced level in MS Excel and ability to manipulate data out of cubes using pivot tables Additional Qualifications: BA or BS Degree (IT related area preferable) Presentation skills, with excellent ability to communicate technical information to non-technical audiences Excellent communication skills and ability to work with all levels of the organization Experience bringing products from conception to implementation, including defining and communicating specifications, managing resources, leading cross-functional teams, and product launch Team player who thrives in a collaborative work environment Strong strategic skills along with execution and project management skills Occasional travel may be required Converge Technology Solutions offers equal opportunity to employees and applicants regardless of race, color, creed, sex, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation or any other consideration made unlawful by federal, state, or local laws. Converge Technology Solutions does not accept unsolicited resumes from third-party vendors associated with fees.
Lawrenceville Georgia Direct Hire Jul 27, 2022 Infrastructure As a trusted partner, Converge Technology Solutions is helping our client identify, screen and secure an AWS Cloud Engineer to join their team as a full-time, permanent employee.  This role is 100% remote anywhere in the United States.   Responsibilities Responsible for design, implementation and maintenance of Infrastructure systems including Applications, services, servers, management tools, performance tools on-prem or in the Cloud Work in tandem with our engineering team to identify and implement the most optimal solutions for the company Define and document best practices and strategies regarding application deployment and infrastructure maintenance Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful design Leverages technical expertise to address escalated issues from within the IT organization. Identify, analyze, define, and coordinate user, customer and stakeholder needs and translates them into technical requirements. Typically manages several projects at a time with limited supervision. Work is performed with general direction and is reviewed periodically throughout the assignment and at major milestones for policy compliance and alignment with project requirements. Assist business units in expressing their needs in terms that can be used to generate valid requirements. Work with stakeholders as well as technical and analytical counterparts to define constraints and develop requirements and concept of operations documentation. Provide assistance to project or program teams by identifying technical risks and develop mitigation strategies. Performs project assessments, scoping and cost estimates and implementation plans. Troubleshoot, analyze, and resolve difficult business and technical issues. Provides advanced technical support for server-based systems and environment as a whole Ensures change control and other processes and procedures are followed, and that configuration documentation is completed when systems are deployed or modified Training teams on the implementation of new or cloud-based initiatives, providing associated training as required. Cloud Engineering Experience Preferred: In-depth understanding of Designing, Building, and deploying applications on the cloud and automation framework In-depth knowledge of managing cloud environments in accordance with company security guidelines. In-depth knowledge of identifying and using appropriate cloud services to support applications on the cloud In-depth skillset of Migrating on-premises applications of the organization to the cloud In-depth understanding of Maintaining the usage of cloud services and implementing cost-saving strategies In-depth familiarization with containerization technologies and tools (Docker and Kubernetes) Windows Engineering Experience Preferred: In-depth knowledge of authentication and directory services (Active Directory), etc. In-depth knowledge with Windows system management tools, philosophies, and methods In-depth understanding of Windows automation (scripting, imaging, installation, management) In-depth understanding of TCP/IP networking (DNS, DHCP, RAS, VPN) In-depth understanding of virtualization concepts and functional working skills with various virtualization technologies Converge Technology Solutions offers equal opportunity to employees and applicants regardless of race, color, creed, sex, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation or any other consideration made unlawful by federal, state, or local laws. Converge Technology Solutions does not accept unsolicited resumes from third-party vendors associated with fees.
chicago Illinois Contract to Hire Jul 20, 2022 Testing As a trusted partner, Converge Technology Solutions is helping our client identify, screen and secure a Manager of Quality Assurance (Front End) to join their team as a full-time, permanent employee.  This is a remote position with some onsite travel when needed.    In this role, you will drive the overall quality of the products developed within the frontend teams (web and native mobile apps), together with the different development managers working out of satellite offices.  Agile is key to our journey and you will play a big role in building and developing the agile organization. You will be responsible for coordinating the quality-related efforts within our different teams. You will work together with our QA team in driving their test strategies towards major initiatives and continuous product development.   You will be responsible for setting standards in automated and manual testing solutions. You will look to match the best testing technology and solutions to our pipelines, constantly on the hunt for ways to improve things. You will manage and mentor direct reports, but you will also be hands-on with our scrum teams’ day-to-day work, interacting with developers, product managers, and designers on a daily basis to deliver on sprint goals.   Responsibilities: Manage QA for our customer-facing web and native applications Responsible for Test automation development, validation, and deployment Collaborate with product owners and engineers to understand product requirements Analyze requirements and acceptance criteria and develop a testing strategy to include both manual, scripted, and edge case testing approaches, as applicable. Establishes and implements metrics (process capability, control charts, measurement of quality) for monitoring system effectiveness and to enable managers to make sound product quality decisions. Continually drive quality assurance initiatives forward and communicate ideas in documentation, presentations, and one-on-one pairing Work closely with the development scrum team for our new-age e-commerce platform Work with the scrum team to ensure that all stories have well-defined acceptance criteria, test plans, and any hooks needed to enable testability Execute Digital QA roadmap and build cross-functional efficiencies Deliver high-quality product releases Proactive stakeholder communication and thrive in an agile environment where design decisions are made collaboratively every day   Qualifications: 10+ years of relevant industry experience. 3+ years of direct people management experience with 4+ direct reports 3+ years of hands-on mobile product experience, preference for experience with B2C apps. 3+ years of hands-on experience with Jira, Zephyr, and Confluence 3+ years of hands-on automation experience using Selenium, and Appium Strong experience with using device simulators in XCode and Android SDK. Strong technical understanding of either iOS and/or Android platforms (preferably both) and the differences between each Knowledge of working with cloud-based consumer platforms Familiarity with CI systems and app distribution systems (Jenkins, Hockey, GoogleBetaTestGroups, etc.) Experience scheduling and managing onshore + offshore QA resources Experience assembling sanity and regression test suites Experience providing estimates to complete QA related tasks   Converge Technology Solutions offers equal opportunity to employees and applicants regardless of race, color, creed, sex, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation or any other consideration made unlawful by federal, state, or local laws. Converge Technology Solutions does not accept unsolicited resumes from third-party vendors associated with fees.
Atlanta Georgia Contract Jul 19, 2022 Infrastructure As a trusted partner, Converge Technology Solutions is helping our client identify, screen and secure a hands-on Technology Manager to join their team as a full-time Consultant.  This is a hybrid position with some onsite work as needed.  The Technology Manager will interact broadly across the business units of the organization and report to the Chief Information Security Officer.    In this role, you will be responsible for leading and operating the internal IT practice.  It will require the definition, configuration, operation, and support of our internal office and data center technologies, as well as management and mentorship of staff.  As a critical role for our continued success, you will seek to ensure that the uptime, performance, resources, and security of the systems managed meet business needs without exceeding constraints (e.g., budget, time, etc.). The scope of this role includes administration of business licensed software, cloud business systems and back-office as well as network systems.   Responsibilities: Hiring, managing, and mentoring IT staff direct reports Defining and executing the internal IT practices Leads the documentation of operational processes Ensuring adherence to policies and procedures Assist in fulfilling the requirements of our regulatory compliance audits IT asset and lifecycle management Onboarding and offboarding of employees & technology systems Managing IT service desk requests and servicing the needs of business units Monitoring and operating managed services tools (MDM, Endpoint protection, FIM) Maintaining a proactive patch management program for applying OS updates, patches, and configuration changes Install and securely configure new hardware and software systems Administrate backup & recovery solutions Active Directory and O365 email administration Manage file sharing and collaboration services; Manage video conferencing and VoIP solutions Manage security access control and video surveillance systems   Requested Experience: Bachelor’s degree in MIS, Information Technology, Computer Science or a related field, or equivalent experience 5+ years’ experience in system administration or IT service delivery Solid Apple, Windows, and Linux computer management experience Strong network administration & troubleshooting background: firewalls, switches, routers, VoIP  Experience working in an organization supporting multiple locations and teams Working capabilities in scripting and automation of routine tasks Strong grasp of computer security as it relates to authorization and authentication of back-office tooling Demonstratable knowledge of with the following tools and technologies is strongly desired: Active Directory/AzureAD Microsoft Office 365 SharePoint Atlassian/Jira Cloud/Confluence/Trello ManageEngine JAMF CrowdStrike Veeam Cisco Meraki Envoy/Genetec Slack LastPass Duo Munki Experience in the continuous improvement of effective system administration policies and procedures Strong attention to detail and excellent analytical and troubleshooting skills Ability to successfully work on multiple projects at the same time Ability to build and define solid IT practices and a strong team   Converge Technology Solutions offers equal opportunity to employees and applicants regardless of race, color, creed, sex, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation or any other consideration made unlawful by federal, state, or local laws. Converge Technology Solutions does not accept unsolicited resumes from third-party vendors associated with fees.
Atlanta Georgia Direct Hire Jun 7, 2022 Project Management As a trusted partner, Converge Technology Solutions is helping our client identify, screen and secure a Scrum Master to join their team as a full-time, permanent employee.  This is primarily a hybrid position with 2-3 days of onsite work in Atlanta, GA.    In this role, you will be responsible to oversee the scrum and development team.  The teams will have a variable schedule managing both the onshore and offshore ceremonies.  You must be a promoter of the Agile methodology and scrum within the organization and take responsibility to educate others.  You will work with both the scrum team and product owner and maintain a safe working environment for the team by helping with conflict resolution.   Job Responsibilities Lead the scrum team in using Agile methodology and scrum practices Helping the product owner and development team to achieve customer satisfaction Lead the scrum and development teams in self-organization Remove impediments and coach the scrum team on removing impediments Help the scrum and development teams to identify and fill in blanks in the Agile framework Resolve conflicts and issues that occur Help the scrum team achieve higher levels of scrum maturity Support the product owner and provide education where needed Qualifications Prior experience as the scrum master on a scrum team Ability to analyze and think quickly and to resolve conflict Knowledgeable in techniques to fill in gaps in the scrum Ability to determine what is scrum and what is not Experience with successful Agile techniques Ability to work with and lead a team Strong communication, interpersonal and mentoring skills Ability to adapt to a changing environment Self-motivation and ability to stay focused in the middle of distraction   Job Requirements (including education) 5 - 7+ years of experience as a Scrum Master working with both onshore and offshore resources Must be a Certified Scrum Master Strong understanding of agile methodology and best practices Experience in change management and governance Project and/or Product Management experience a plus Ability to work with stakeholders at all levels  Strong data management abilities   Converge Technology Solutions offers equal opportunity to employees and applicants regardless of race, color, creed, sex, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation or any other consideration made unlawful by federal, state, or local laws. Converge Technology Solutions does not accept unsolicited resumes from third-party vendors associated with fees.
orlando Florida Direct Hire Apr 27, 2022 Infrastructure As a trusted partner, Converge Technology Solutions is helping our client identify, screen and secure a full-time, permanent Senior Active Directory / Azure Engineer to join their team. This is a direct-hire/W2 position and 100% remote within the state of Florida. Responsibilities: Directing, tracking, and oversight of day-to-day operations within their teams. Promptly respond and resolve inquiries and escalations. Ensure systemic issues are identified and remedial actions are taken to prevent future occurrences. Collaborate with the Infrastructure Architecture, Operations, Project Management, and Application teams to properly forecast future demand and drive the appropriate actions to fulfill these needs. Drive a service-oriented culture across all activities Provide support and oversight as necessary for Disaster Recovery and Business Continuity activities for their team. Develop and maintain a comprehensive set of Knowledge Artifacts for their team, such as documentation, technical standards, operational procedures, workarounds, and technical drawings Ensures adherence to enterprise IT policies and procedures Oversight of escalations related to incident management and service requests Problem management and root cause analysis Planning & execution of change management activities Support and encourage the professional and technical development of the Junior Engineer members. Provide active guidance to assist in achieving their goals. Offer a fresh perspective and independent point of view, while guiding a process that fosters growth and educational development of the Junior Engineer members. Requested Experience Bachelor’s degree in Computer Science, Business, IT or related field or equivalent military experience MCSE or MCITP a plus 6+ years’ experience in Active Directory and Azure Relevant technology experience includes: Active Directory, Azure Managing cloud workloads on Microsoft’s data platforms including Azure Designing, delivering, and supporting large scale and highly available data platforms including clustering, replication, log shipping, and mirroring Performance monitoring, tuning, reporting, and troubleshooting techniques Converge Technology Solutions offers equal opportunity to employees and applicants regardless of race, color, creed, sex, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation or any other consideration made unlawful by federal, state, or local laws. Converge Technology Solutions does not accept unsolicited resumes from third-party vendors associated with fees.
atlanta Georgia Contract Mar 25, 2022 Analysis As a trusted partner and with multiple on-going application modernization projects in process, Converge Technology Solutions is helping our client identify, screen and secure a Business Analyst / Data Specialist to join our Professional Services Team as a consultant to eventually join our client directly as a full-time, permanent employee.  This is a hybrid onsite/remote role with at least 1-2 days onsite in Alpharetta, Georgia.  In this role, you will be responsible for meeting with internal business groups and documenting where each group's data is held and how to use that data. You’ll gather, document, and analyze data needs and data requirements for various innovative company Data and Analytics Initiatives. At times, you may be creating a data dictionary/catalog that can be easily accessed, visually appealing and logical. You should have practical experience working with SQL relational databases, great writing skills and the ability to ask great questions so you can truly understand data usage.  You will be responsible for the development of data mapping documents for ingestion by data engineers, as well as working on a Scrum team and being a liaison between data engineers and various clients requesting specific data mining efforts.  Along with collating multiple data sources by data mining into a single source document, you will need to be self-directing as well as have the ability to lead working sessions for data discovery. Strong communication and client facing skills.  This role will grow to become a data SME for Data and Analytics team for product delivery. Requested Experience: 4-5 years of experience in a data analyst or business analyst role Experience running queries using SQL and understanding of relational databases Excellent technical writing skills and ability to ask questions of technical people and do documentation of their responses in a clean and concise way Experience with Data Specifications and managing 3rd party interfaces Bachelor’s Degree Preferred Experience: API experience (REST) Any machine learning or advanced analytics experience Any experience with statistical packages or big data products Any experience with Bank, Loan, or Credit Card data Experience building data visualizations or analytical reports Experience with Snowflake as a data source for analysis   Converge Technology Solutions offers equal opportunity to employees and applicants regardless of race, color, creed, sex, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation or any other consideration made unlawful by federal, state, or local laws. Converge Technology Solutions does not accept unsolicited resumes from third-party vendors associated with fees.