IT Support Technician
IT Support
Wayne New Jersey Direct Hire Jan 27, 2021

As a trusted partner to our client, Corus360 is looking to hire a IT Support Technician for a full-time, direct-hire opportunity near Wayne, NJ.  This position will provide IT support to the Wayne office, as well as support for the corporate headquarters in NYC, a call center in Boston, MA and additional corporate offices in Cary, NC. 



  • Provide prompt and efficient resolutions to Helpdesk tickets covering the technologies and systems including:
  • Windows 10
  • HP Laptop and desktop hardware
  • Windows Imaging
  • Active Directory
  • Personal and departmental printers
  • Corporate email systems (Exchange and Zimbra)
  • Basic MAC Support
  • Remote Access VPN
  • Websites and Web Applications
  • Microsoft Office 365
  • Provision hardware to new employees, conduct system upgrades, and carry out break/fix/replacement work
  • Update the Asset Inventory System with hardware and software details per our documented processes
  • Assist and train employees on the use of approved corporate technologies and systems
  • Provide in-person and remote technical support to our employees
  • Work closely with the DevOps and Security teams to ensure all systems are functioning properly, including assisting with server-side software support and upgrades.
  • Participate in projects for upgrades, enhancements, cyber security controls implementation, and new services
  • Participate in a weekly on-call rotation providing weekend and evening support


Requested Experience Needed:

  • Minimum of 5 years of experience supporting, deploying and maintaining desktop computer systems, network printers, and other devices
  • At least 5 years of experience supporting, configuration, patching and upgrading Microsoft products and other business productivity applications in a corporate environment
  • Experience managing active directory, Microsoft Office365, and Exchange
  • A solid understanding of fundamental networking principles
  • A working knowledge of essential network protocols, including TCP, UDP, and NetBIOS
  • Experience identifying, researching, and removing malware in a corporate IT desktop support role
  • Strong analytical and problem solving skills
  • Experience working with ticketing, CMDB, and asset management systems and ITIL principles
  • Ability to manage multiple tasks simultaneously and complete work within allotted time frames
  • Self-motivated and quick learner – able to learn new skills quickly
  • Excellent communication and interpersonal skills
  • Experience managing on premise or cloud-based communication and collaboration systems and VOIP phones a plus


You will work in an open, casual office environment and work a standard 40 hours a week. Evening and weekend work is necessary at times to meet for special projects or to resolve specific problems.  Travel to Manhattan, Boston or Cary is possible.


Corus360, a Converge Company, offers equal opportunity to employees and applicants regardless of race, color, creed, sex, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation or any other consideration made unlawful by federal, state, or local laws. Converge Technology Solutions does not accept unsolicited resumes from third-party vendors associated with fees.