CAREERS

As a trusted partner to our client, we are looking to hire an Onsite Support Concierge for a contract to hire assignment in Atlanta. 

 

Responsibilities:

• Support all IT needs for the corporate executives as well as onsite staff at local headquarters. White Glove service.
• Be proactive and manage incidents from beginning through final resolution.
• Maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Log all request and incidents on the call tracking system (ServiceNow).
• Escalate unresolved issues to the proper client-side authority when necessary.
• Contribute to the overall team effectiveness and knowledge by sharing diagnostic advice and procedures with other analysts, when needed.

 

Requirements:

• At least three years of support experience with a minimum of one year on a helpdesk or desktop support team.
• Knowledge of Windows-server infrastructure and Active Directory environments preferred.
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, 8 and 10.
• Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
• Mobile device management (iPhone & Android), troubleshooting, installing/upgrading.
• Executive level hands on support, white glove service.
• Helpful if have some experience with CISCO switches and routers.

 

Converge Technology Solutions offers equal opportunity to employees and applicants regardless of race, color, creed, sex, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation or any other consideration made unlawful by federal, state, or local laws. Converge Technology Solutions does not accept unsolicited resumes from third-party vendors associated with fees.