Security Application Support Specialist
orlando Florida Direct Hire Apr 27, 2022

As a trusted partner, Converge Technology Solutions is helping our client identify, screen and secure a full-time, permanent Security Application Support Specialist to join their team. This is a direct-hire/W2 position and 100% remote within the state of Georgia and/or Florida.

In this role, you will be directly responsible for providing support and maintenance across a diverse portfolio of cutting-edge cybersecurity products and services. Successful candidates will be able to demonstrate a consistent approach to problem solving, enjoy working as part of a team, building relationships, and excited by continuous learning.

Job Responsibilities:

Perform troubleshooting, support, and maintenance activities across a broad Cybersecurity application portfolio, such as:

  • Identity & Access Management, PKI technologies (e.g. Multifactor Authentication tokens, Privilege Access Management, Certificate Management)
  • Endpoint, Email, and Network Security Technologies
  • Zero Trust Network Access
  • Build close relationships with clients by investigating, troubleshooting, and resolving complex issues in a timely and accurate manner
  • Working with security vendors to resolve issues related to third-party products and services
  • Identify common issues, determine root cause, provide resolution, and seek continuous improvement
  • Perform application upgrade and maintenance activities
  • Contribute to after-hours support coverage rotation
  • Perform duties in accordance with established ITIL processes

Required Skills:

  • Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
  • 3+ years of professional experience including security, infrastructure and/or application development
  • Ideal candidates will have experience and/or general knowledge across several security & technology areas, such as:
  • Digital certificate & PKI concepts
  • Network security technologies (e.g. network firewalls, VPNs, proxies, IDS/IPS, application firewalls)
  • Network technologies (e.g. routers, switches, load balancers)
  • Identity and Access Management, Role-Based Access Control (RBAC), Directory services
  • Endpoint security
  • Email security
  • N-tier applications, web servers, APIs, databases
  • Strong ability to troubleshoot across different technology stacks
  • Excellent negotiation and interpersonal communication skills
  • High level of integrity in dealing with confidential and sensitive information
  • Extremely high standards for quality of product and service
  • Passion for career growth in Cybersecurity

Other considerations:

  • Previous experience offering support for security applications or services in an enterprise environment
  • Information security related certifications, e.g. CISSP, CISA, GSEC, SSCP, Security+
  • ITIL Foundations or other IT certifications
  • Proficiency in Microsoft Office suite applications (Outlook, Word, Excel, and PowerPoint)
  • Experience with DevSecOps and Application Performance Monitoring

Converge Technology Solutions offers equal opportunity to employees and applicants regardless of race, color, creed, sex, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation or any other consideration made unlawful by federal, state, or local laws. Converge Technology Solutions does not accept unsolicited resumes from third-party vendors associated with fees.