Infrastructure
As a trusted partner, Converge Technology Solutions is helping our client identify, screen and secure a hands-on Technology Manager to join their team as a full-time Consultant. This is a hybrid position with some onsite work as needed. The Technology Manager will interact broadly across the business units of the organization and report to the Chief Information Security Officer.
In this role, you will be responsible for leading and operating the internal IT practice. It will require the definition, configuration, operation, and support of our internal office and data center technologies, as well as management and mentorship of staff. As a critical role for our continued success, you will seek to ensure that the uptime, performance, resources, and security of the systems managed meet business needs without exceeding constraints (e.g., budget, time, etc.). The scope of this role includes administration of business licensed software, cloud business systems and back-office as well as network systems.
Responsibilities:
- Hiring, managing, and mentoring IT staff direct reports
- Defining and executing the internal IT practices
- Leads the documentation of operational processes
- Ensuring adherence to policies and procedures
- Assist in fulfilling the requirements of our regulatory compliance audits
- IT asset and lifecycle management
- Onboarding and offboarding of employees & technology systems
- Managing IT service desk requests and servicing the needs of business units
- Monitoring and operating managed services tools (MDM, Endpoint protection, FIM)
- Maintaining a proactive patch management program for applying OS updates, patches, and configuration changes
- Install and securely configure new hardware and software systems
- Administrate backup & recovery solutions
- Active Directory and O365 email administration
- Manage file sharing and collaboration services; Manage video conferencing and VoIP solutions
- Manage security access control and video surveillance systems
Requested Experience:
- Bachelor’s degree in MIS, Information Technology, Computer Science or a related field, or equivalent experience
- 5+ years’ experience in system administration or IT service delivery
- Solid Apple, Windows, and Linux computer management experience
- Strong network administration & troubleshooting background: firewalls, switches, routers, VoIP
- Experience working in an organization supporting multiple locations and teams
- Working capabilities in scripting and automation of routine tasks
- Strong grasp of computer security as it relates to authorization and authentication of back-office tooling
Demonstratable knowledge of with the following tools and technologies is strongly desired:
- Active Directory/AzureAD
- Microsoft Office 365
- SharePoint
- Atlassian/Jira Cloud/Confluence/Trello
- ManageEngine
- JAMF
- CrowdStrike
- Veeam
- Cisco Meraki
- Envoy/Genetec
- Slack
- LastPass
- Duo
- Munki
- Experience in the continuous improvement of effective system administration policies and procedures
- Strong attention to detail and excellent analytical and troubleshooting skills
- Ability to successfully work on multiple projects at the same time
- Ability to build and define solid IT practices and a strong team
Converge Technology Solutions offers equal opportunity to employees and applicants regardless of race, color, creed, sex, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation or any other consideration made unlawful by federal, state, or local laws. Converge Technology Solutions does not accept unsolicited resumes from third-party vendors associated with fees.